Policies and Procedures

Placement:  Each child is placed by age and ability. New students with previous experience will be asked to attend a placement class.

Open Communication: If you have questions or concerns about your child’s dance education, please come to us first. Please conduct all communication through the school office rather than approaching your child’s teacher between or during class.

Registration: In order to register for classes,  your payment should include the following:
Annual Registration Fee –  $25 first student, $20 each additional family member. Registration fee is non-refundable.
First Month and Last Month Tuition –  We collect 1 ½ months tuition upon registration. The first month is applied to your first month of class, the half month payment is applied to June 2018. June’s tuition is non-refundable and secures your place in class for the entire season.

Tuition: Part of the commitment to our program is being up-to-date with all accounts related to participation. The session consists of 38 weeks of classes beginning in September and ending in mid-June. Tuition is broken down into monthly payments. If there is a 3 week month or a 5 week month, tuition remains the same. There are no discounts for missed classes.

If payment for the entire term is received by the first class of the season, a 5% discount will be given. We do not send monthly statements, so please note that tuition is due by the FIRST class of each month. A late fee of $10 will be applied to all accounts that are not paid by the 10th of each month. Late fees are cumulative and will not be waived.  If an account falls behind more than one month, the student will not be permitted to attend classes.

Discounts: A family discount of 10% will be taken off of the lowest tuition for two members of the same family,  20% for a three member family, and FREE for a fourth family member.

Payments: We accept Visa, Mastercard, Discover, checks and cash payments. Credit card payments can be made through your online account. There is a 1% processing charge for all credit card transactions. Payment envelopes are available in the lobby and the payment drop box is located by the office door. There is a $30.00 fee for all returned checks. If you are having trouble making you payments on time, please contact the office to discuss your options.

Referral Program: Arena’s Dance Company’s success is due primarily to word of mouth referrals from loyal students, parents and supporters who spread positive words about their experience with us and keep our studio alive and vibrant.  As a reward for your loyalty, we’ve created a  referral program that earns you cash! When a friend registers for classes at our studio and lists your name as a referral, you will receive a $20.00 credit that will be applied to your account. There is no limit on credit to your account, so spread the word and get your friends dancing!

Recital: Our annual recital is held at the end of the season in mid-June. It is not mandatory to participate in the recital, however, we strongly encourage each student to do so as this gives them a chance to show the progress they have made over the year. Recital/Costume fees are due in full by December 1st. We must order costumes early to ensure timely delivery. The first payment is due by October 1 (September 21 for dance company), the second November 1 and the balance is due by December 1. Costumes will not be ordered for any student with an outstanding balance. A late order fee of $10.00 per costume will be assessed on any account that has an outstanding recital fee.

Withdrawal/Refunds: A withdrawal form must be filled out one month prior to withdrawing from class. If a withdrawal form is not filled out, your account will remain active and you are still obligated to pay tuition according to the enrollment agreement. Tuition is not refundable unless withdrawal occurs prior to the first class of the season. Registration fees are non-refundable unless we are unable to schedule the class requested. There are no refunds or deductions for missed classes.

Class Minimum: We reserve the right to change or cancel classes. A minimum of six students is required for a class to be held.

Make Up Classes: Unattended classes may be made up within two months of the missed class. Visit the website for available classes.

Class Cancellations: Sign up for Remind, our text message alert system, or check our Facebook page for class cancellations due to inclement weather. We also announce cancellations on KDKA and WTAE. Missed classes can be made up in another comparable class throughout the season.

Picking Up/Dropping Off Your Child: Your child’s safety is of the utmost importance to us. Please be prompt and instruct your child to wait inside the building until you arrive. To assist with the flow of traffic, we ask that you drop your child off in front of the building and drive to the lower lot and circle up on to McClafferty Lane when exiting.

Studio Etiquette: No food, beverages or gum chewing will be permitted in the studios. Smoking is prohibited anywhere in the building or on the Arena’s property.

Dance Supplies: We carry dance shoes, leotards, tights and other dance supplies. See our display in the lobby for proper sizing.